Skills to Succeed in Hospitality

The hospitality industry is one of the broadest and most varied industries. This industry applies to any company that focuses on customer satisfaction and delight. The emphasis on customer satisfaction is the highest in the hospitality vis-à-vis any other industry in the economy. Contrary to common belief, hotels are only one segment of the hospitality industry. Numerous forms of transportation that cater to tourists and guests make an essential part of the hospitality business. Everything from luxury trains, airlines, and cruise ships are part of the transport sector.

One of the most respected and sought after jobs in hospitality is that of a hospitality manager.

Let us look at the highest valued skills required to succeed in this role:

1) Analyzing, Synthesizing, and Interpreting Information

2) Excellent Communication Skills

3) Interact well with Diverse Cultures

4) Leadership

5) Research and Organization

6) Critical Thinking

7) Conflict Resolution

So what are the duties of a hospitality manager who has all these skills?

Hospitality managers oversee day to day operations of a hotel or restaurant. This includes managing personnel, improving guest satisfaction, and taking care to maintain all facilities to a top-notch level. They also manage financial and administrative records.

Exact duties of a hospitality manager are dependent on the job title he or she has. If you are working in the food and beverage industry, as a food service manager

you will recruit and train new employees, and also ensure that food is prepared correctly and delivered. This role will require you to closely work in the financial and legal aspects of the establishment, and work with vendors. Addressing guest complaints and resolving them to complete satisfaction is also the food service manager’s job.

For a lodging manager, the responsibilities are different from the above. Their work is exclusively in the hotel industry. Some duties they carry out are: establishing room prices, coordinating the activities of the front office, the hiring and firing of personnel, and keeping track of the budgets for different departments.

Industry experience is of utmost importance for anyone seeking growth in the hospitality industry. Education is another essential, as a greater number of employers prefer candidates who hold a bachelor’s degree in hospitality management. This makes it imperative to enroll only in the best hospitality management courses.

If the hospitality industry interests you and you are someone who is enthusiastic about working with people, this is definitely a career option to explore. It goes without saying that where you study and learn the tricks of this trade from is very important. For those of you looking to study in the Western part of the country, choose the best University in Gujarat.

6 Things Hotel Management Students are Tired of Hearing

6 Things Hotel Management Students are Tired of HearingToday, an MBA or an MS isn’t always the first career choice. Many students are moving to a career choice that is not so mainstream yet a lucrative option. Hence, hotel management courses in Gujarat, Maharashtra and other states have become a big hit.

Even though this industry is evolving rapidly, there are a few things that are often misunderstood. Due to such myths, hotel management students are often told or asked things which they are tired of hearing. If you are pursuing hotel management, here are some things you must have heard and are tired of it

1. Don’t you know every recipe out there?

Life of a hotel management student isn’t complete without this question. What people need to understand is that this industry goes beyond preparing food.

2. So, you just cook and serve food all day?

No, students studying in a hotel management college don’t just cook and serve. Here, they learn how to plan menus, manage staff, organise events and more.

3. Are you sure you want to work in a hotel all your life?

Students with a hotel management degree can work in other workplaces. This can include cruise ships, airlines, clubs and more.

4. You must have scored low in school

It is often assumed that students studying in hotel management colleges aren’t so bright. This couldn’t be farther from the truth. To work in this industry, one needs to study an extensive curriculum, work for long hours, clear entrance exams and more.

5. This industry isn’t for women

If any woman is ready to work hard, has good communication skills, the right knowledge and willingness to grow, she can work in this industry. The hotel and hospitality industry isn’t gender-biased.

6. So, you are okay with low or average salary?

Hotel management students might have to do internships that might not have the best pay scale. But, this does not mean these students won’t earn well in the future. Once you have completed your degree from a good hotel management college, you’ll be offered with jobs from industry leaders. And then you will be ready to enter the market and work towards a successful career.

These are the top six things that no hotel management student wants to hear. This industry has a lot to offer for those who want to work in a fun and challenging sector. If you are planning to pursue a career in this field, start looking for the hotel management college in Gujarat or any other state. Continue reading “6 Things Hotel Management Students are Tired of Hearing”

Have You Prepared These Questions for Your BBA Interview?

Have You Prepared These Questions for Your BBA Interview?

Are you planning to pursue a degree in Bachelors in Business Administration? If yes, you need to start preparing for your personal interview. This is because; many BBA colleges in Gujarat, Maharashtra and other states, have a PI round for BBA aspirants. Only after you excel in this round, you will be eligible for pursuing the programme.

If you want to get selected in one of the top BBA colleges, you should know the common questions asked during a personal interview. To help you with this, the following are some of the top questions which BBA aspirants often need to answer. Keep reading to find out.

1. Tell me something about yourself

This is a standard question. Start with sharing some of your personal interests, experiences, education and motivations. Keep it short.

2. Why do you want to pursue BBA?

Here, the panel wants to know if you have a clear goal in your mind and know the exact reason behind applying for this course. Make sure you have a brief idea about what is taught in this course.

3. Why did you choose this university?

Talk about the legacy, successful alumni, skilled faculty and the infrastructure of the university. Answers like because ‘your university is the best’ is a big no.

4. What is your future plan?

Start with what are you planning to pursue immediately and how that will help you achieve your long-term goals. Remember, one step at a time.

5. What is your biggest achievement?

Be direct. What you did, how did you do it and how did it make a difference. Do not let the interviewing panel read in between the lines.

6. What do you mean by the term ‘business administration’?

This is to test how much you know about what you are going to pursue. Explain in short what you understand by this term.

7. Is management the same as administration?

Management is more about getting things done. Whereas, the administration is concerned with guiding the operations within an organization. Learn to answer confidently.

8. Do you want to become a manager or a leader?

First, you need to understand which one you personally prefer and why. And only then you will be able to give an appropriate answer.

9. How will this programme help you come closer to your goal?

Here, the management wants to know what is your ultimate objective, and why you are pursuing this programme.

These are the top questions BBA aspirants need to prepare to get accepted in the best university in Gujarat, Kerala, and more. Start preparing and get ready to ace your personal interview!

8 Tips to Excel at Group Discussions during MBA Admissions


Group Discussions blog post

The MBA entrance exam season is around the corner. Students are in full swing to prepare themselves and get accepted at top BBA and MBA colleges in Gujarat and other states. One of the parameters to get selected at the top BBA and MBA colleges is the performance during the Group Discussion round

So, if you are one of these students, it is time to start preparing for GD. Keep reading to understand how Group Discussion works and how you can ace at it.

What is a GD?

Group discussion is an evaluation parameter for most top MBA colleges. All the students who have cleared the written exam are eligible for this round. These students will be further divided into small groups. Each group will have one topic and a few minutes to think about it. Once the preparation time is  over, a panel of 2-5 members will evaluate the students.

Evaluation of Group Discussion

Some of the common criteria to test the students is:

  • How well does the student know the topic?
  • Is the student a team-player?
  • Individual contribution to the discussion
  • The sequence of thoughts and logic
  • Communication skills
  • Creativity

How to Excel at the Group Discussion

The following are a few tips that can help you prepare for GD and get accepted at a reputed university.

  1. Research on the topic

Research about common topics asked during a GD. You might not get the same one, but you will get a brief idea about the type. Start reading and preparing for the following:

  • Current affairs
  • Business and Economy
  • Social Issues
  • International Events
  • Abstract Ideas
  1. Think holistically

Once you have time to prepare, jot down all important points, along with some unconventional ones. It is very likely that other participants might have the same points too. This is when you can use your unconventional points

  1. Work on your communication skills

Having complete knowledge about the subject is not enough. You need to learn how to put it across clearly. To improve this you can take part in a mock group discussion with your friends, watch videos online, etc.

  1. Listen and then speak

Arrogance is not the key to success in GDs. Hence, let the other person talk and then put your point across. Also, while speaking, do not rush your thoughts or speak loudly. Be precise and polite.

  1. Beware of Your Body Language

The way your hand moves or your eyes flutter say a lot about you. During the GD make sure you are calm and maintain a composed body posture.

  1. Don’t hesitate if you know

Often, many students let others speak, waiting for the ‘right time’; which eventually turns into ‘no time’. Hence, if you have good points, do not hesitate to speak up.

  1. Be confident

While communicating your points, make eye-contact with the audience, talk slowly and present your points.

  1. Avoid Opinions and Personal experiences

This is a ‘group’ discussion. So, ensure that you keep personal experiences and views afar.

These are a few tips that to prepare for the Group Discussion for MBA admissions. Before you start applying at top MBA and BBA colleges in Gujarat and other states, make sure you check their eligibility criteria and prepare accordingly. Start in advance so that you have enough time to prepare and shine at your GD!

Scope Of BBA In International Business

Scope Of BBA In International Business

There is never a shortage of demand in the world of management. So it comes as no surprise that a huge number of students pursue a Bachelors In Business Administration. The three year course offers the understanding that students need to plan, organize, and control organizational operations. With the onset of globalization, various BBA colleges in Gujarat and around the globe also provide specializations in International Business. Here is a list of the benefits this specialization provides:

Opportunity To Work In Foreign Countries

This specialization develops an understanding of foreign markets, policies, and practices. Students not only learn foreign trade in an Indian economic context, they also learn the roles international businesses play in foreign trade. If you want to secure a managerial position in an international division or country, pursuing BBA in International Business is the perfect course to opt for.

Export and Import

45% of India’s GDP comes from export and import. The EXIM policies boosted the export industry to 15% which means there are many companies exporting products across the ocean. Alternatively, many companies also import items to expand their offerings. Either way businesses require specialized knowledge that someone with a BBA in International Business will be trained in.

Expands Your Network

One of the key aspects of the business profession is the requirement of networking with people from multiple industries. While pursuing a BBA in International Business students are exposed to like minded people and industry experts. This is the best setting to make lifelong friends and create a reliable network.

It’s evident that there are multiple benefits of pursuing a BBA degree in International Business from one of the Best University in Gujarat or another state. Businesses want to run operations in multiple countries these days, so you have a bright future ahead with this widely accepted degree.

Indian Capital Markets – Opportunities and Challenges

The Indian Economy is a developing mixed economy ranked as the third largest by purchasing power parity and sixth largest by nominal GDP. With an average growth of 6 to 7 % annually, the Indian Economy is one of the world’s fastest growing major economy. Due to young population, low dependency ratio, healthy savings and investment rates and increasing integration with global economy, the long term growth prospects of the Indian economy are unquestionable. The sector that provides the major share of India’s GDP happens to be Services sector of which the financial services industry contributes around 37% of GDP.

For such a fast growing economy, capital formation is a pre requisite and in fact imperative. One factor that is then of great significance for Capital formation is a developed capital market. A robust capital market not only helps in mobilizing savings for accelerated capital formation through raising long term capital and promoting industrial growth but also provides a ready and liquid market for investors to be a part of the growth story of the nation.

In the present times, Indian Capital Markets are performing a plethora of functions. The financial intermediaries offer a range of technical and advisory services to entrepreneurs and act as a reliable guide regarding corporate performance as well. On the other hand, they also make generating foreign capital possible which in turn helps in bringing foreign technology that is important for economic development of the country.

The Indian Capital Market comprises of the following segments viz., Equity Markets, Debt Markets, Commodity Markets and Currency Markets. It is with respect to each of these components where the opportunities and challenges of Indian Capital markets lie.

The equity market has key constituents like retail investors, domestic institutional investors like mutual funds and insurance companies and foreign institutional investors. Increasing participation of retail investors is one of the daunting challenges of the Indian Capital Markets. Out of a population of 1 billion only 1% participate in equity segment and out of that, only a fraction are active. The need of the hour is greater depth and liquidity and lower transaction costs. While the Assets under Management of the mutual fund companies have traversed a growth path since the opening up of this sector to private players, there has been a slowdown due to the influence of the global economy. Ensuring investor protection and offering more diversified products for greater financial inclusion is the biggest challenge facing this segment. Foreign institutional investment has grown immensely too and they can now become qualified institutional buyers and invest even in debt markets including corporate debt, government securities and security receipts issued by Asset Reconstruction Companies. The key challenge again is the growth in this sector. There is a limitation to this growth due to taxation issues. These funds are being currently managed from tax efficient jurisdiction. A reform in this area is now imperative and urgent.

The next segment of capital market viz., Debt Market is still at a nascent stage. In well developed economies wherein bond markets are of a larger size than equity markets, the case is opposite in India. The debt segment and specifically the corporate bond market is a major area of opportunity. In order to harness this opportunity, generating domestic demand, improving market infrastructure and rationalising the tax regime are major areas of reform.

Another emerging asset class of which investors still remain wary of are commodity and currency markets. While commodity markets have been growing at a phenomenal pace, there are major limitations for various investment classes other that domestic institutional investors. Future holds promise as removal of these hurdles is work-in-progress. On the currency front, this segment has also witnessed consistent growth but a lot many opportunities still remain unexplored. Presence of a strong regulator will convert this challenge into an opportunity.

Understanding of all these aspects requires not only conceptual knowledge but also increasing the general level of awareness by keeping abreast with latest news and networking with industry experts. The Indian capital Markets are fertile ground for numerous opportunities in the future for practitioners, researchers, academicians and citizens of the country in general. Participate in the Indian Capital Markets and be a part of the nation’s growth story.

Dr. Meghna Dangi,
Program Coordinator, PGDFM,
AURO University.

Top Seven Artificial Intelligence Technologies That Will Subjugate In 2018-19

  1. 1Machine Learning Platforms (Environment)
    A platform for automating and accelerating the delivery lifecycle of predictive applications capable of processing big data using machine learning or related techniques.” Now a  days, computers can also easily understand, and they can be extraordinary intelligent!

Machine learning (ML)  is a subset of artificial intelligence in the field of computer science that often uses statistical techniques to give computers the ability to “learn” with data, without being explicitly programmed. By providing algos, application programming interfaces, evolution and education tools, big data, applications and other machines, They are currently mainly being used for prediction and classification. Adext is the  only Audience Management as a Service in the world that applies real AI and machine learning to digital advertising.
Compnaies which providing Machine Learning platforms include Google Inc., IBM Corp., Microsoft Corp., Amazon Web Services Inc., BigML Inc., FICO, Yottamine Analytics, Ersatz Labs Inc., Predictron Labs Ltd.

2.   Peer-to-Peer Networks

A peer-to-peer (P2P) network in which interconnected nodes (“peers”) share resources amongst each other without the use of a centralized administrative system. A network based on the client-server model, where individual clients request services and resources from centralized servers.

2Latest Example of  peer-to-peer networks is Bitcoin Network is a peer-to-peer payment network that operates on a cryptographic protocol and  have the ability to  solve some of the world’s most challenging or demanding problems, by collecting and analyzing large amounts of data, says Ben Hartman, CEO of Bet Capital LLC, to Entrepreneur.

Users send and receive bitcoins, the units of currency, by broadcasting digitally signed messages to the network using bitcoin cryptocurrency wallet software .

 3. Digital Twin/AI Modeling

Digital Twins is a approach based in IoT but require the knowledge  of machine learning and  AI. It’s a major enabler of event processing as opposed to traditional request processing. In many respects this is old wine in new bottles.  One of those exercises in renaming an existing practice to draw attention, much like separating out prescriptive analytics from predictive analytics a few years back. A digital twin is intended to be a digital replica of physical assets, processes, or systems, in other words, a model. It is most often referenced as an outcome of IoT (internet of things). Companies using digital twin and AI modeling technologies include VEERUM.

4 . Speech Recognition

Speech recognition is the inter-disciplinary sub-field of computational linguistics that  develops methodologies and technologies that enables the recognition and translation of spoken language into text by computers. It is also known as automatic speech recognition (ASR), computer speech recognition or speech to text (STT). It incorporates knowledge and research in the linguistics, computer science, and electrical engineering fields. 3

Speech recognition applications include voice user interfaces such as voice dialing (e.g. “Call home”), call routing (e.g. “I would like to make a collect call”), domotic appliance control, search (e.g. find a podcast where particular words were spoken), simple data entry (e.g., entering a credit card number), preparation of structured documents (e.g. a radiology report), speech-to-text processing (e.g., word processors or emails), and aircraft (usually termed direct voice input).

Most recently, the field has benefited from advances in deep learning and big data, The worldwide industry adoption of a variety of deep learning methods in designing and deploying speech recognition systems.

These speech industry players include Google, Microsoft, IBM, Baidu, Apple, Amazon, Nuance,SoundHound, iFLYTEK many of which have publicized the core technology in their speech recognition systems as being based on deep learning. Siri is just one of the systems that can understand you.

 5. Virtual Agents

A virtual agent is a computer agent or program capable of interacting with humans. The example of Virtual agents is  chatbots. Virtual agents are using for customer service and support and as smart home managers. 5

Some of the companies that providing  virtual agents include Artificial Solutions, Microsoft , Assist , Google,Amazon, Satisfi,Apple,  AI, Creative Virtual, IBM and  IPsoft.



 6. Deep Learning

6Deep learning platforms use special category of  Machine Learning that include     artificial neural networks with various abstraction layers that can copy the human brain, processing data and creating patterns for decision making.

It is presently mainly being used to recall or recognize patterns and classify applications that are only compatible with large-amount of  data sets.

Top Deep Learning Companies are IBM, Google (Alphabet Inc), Facebook, Microsoft, Airbnb, Apple, Salesforce, Orbital Insight, Maana, Twitter, Pinterest, DigitalGenius (FinGenius), Cylance, DataRobot, NVIDIA Corporation and Many more.

7. Enterprise  Robotic Processes Automation

Robotic process automation is your “digital workforce,” made up of cognitive software robots that can automate any business process. Robotic processes automation uses scripts and methods that Xerox  and automate human tasks to support corporate processes. It is specifically beneficial for the situation when employ humans for a distinguish job or task is too Upscale or inefficient. Robotic Process Automation is well suited for processes that are clearly defined, repeatable and rules based. Based on these criteria, it can help organizations across numerous industries automate the completion of a wide variety of tasks, For instance is Adext a platform that automates digital advertising processes using Artificial Intelligence.

Big players of robotic processes automation are Automation Anywhere, Blue Prism,Daythree Business Services, IntelliCog Technologies, Kofax, Kryon Systems, Pegasystems, Qihan, Softomotive, UiPath.etc.

Mr. Akhilesh Latoria, 
Assistant Professor, 
School of IT, 
AURO University 

Role of Mentor in Holistic Development of Mentee


Effective mentoring relies on positive relationships that are developed in a professional manner. The mentor is, by the nature of their role, in a position of trust, authority and influence as friend, philosopher and guide. Mentoring is a long term commitment between mentor and mentee and ensures physical, mental, vital and spiritual development of both in a holistic manner. A mentor has a significant impact upon mentees’ educational progress, social and emotional wellbeing and positive behavioral transformation for living a spiritual life.There are disproportionate numbers of risk indicators for dropping out performance of youth when they enter a new system or culture where mentor plays a very important role.

Some of the commonly seen indicators disturbing the mental and psychological health of youth are as follows:

  • Substance abuse
  • Critical behaviors
  • Lack of self-esteem
  • Poor Academic performance/Grade retention
  • Absenteeism
  • Discipline problems at school or any other setup
  • Low educational expectations from self
  • Lack of plans / goals for education beyond high school
  • Lack of interaction with extracurricular activities
  • Peer pressure
  • Lack of skills for managing stress
  • Inferiority and superiority complex
  • Social isolation
  • Smoking & Drinking habits etc.

It is during this time they may permanently turn off from serious engagement in college and may turn to variety of critical and risky behaviors that can limit their chances of reaching productive adulthood with positive transformation and enrichment both personally and professionally leading to Holistic Development . Mentoring by caring faculty over a prolonged period of time will be effective in combating these risk factors.


Auro believes in quality mentoring relationship and positive outcomes in the areas of Mental, Physical, Vital and Spiritual growth of the students. Many of the questions and pre-conceived notions of the students of Auro will be responded and answered though this program. Auro University Mentorship Program CARE’s is being designed with an intention to guarantee every young student of Auro University that there is someone who cares about them. They are not alone in dealing with day-to-day challenges and issues. Through this program, Mentors will provide their mentees with an experienced friend, philosopher and guide who is there to help them in any number of situations with high sense of responsibility, commitment and dignity keeping view of all 12 core values of Auro University.

Objectives of Mentorship Program -CARE’s

  1. To Cultivate a conducive environment for innovative Integral and experiential learning
  2. To Allow and encourage independent thought for being self-sufficient lectures decision makers and problem solvers
  • To help them so that they learn to solve the most disturbing problems of youth i.e. academics, career, selection of spouse and of course life as a whole
  1. To promote open communication within the team for maintaining harmony and peace
  2. To foster a reciprocal foundation of trust and respect
  3. To Build stronger leadership and management skills among our students who will further contribute in nation building at all levels and professions
  • To Facilitate adoption of business best practices to accelerate business growth
  • To help acquire new business opportunities and market accesses with an ability to understand the needs of community as a whole


  1. We trust every student’s ability to grow and their desire to grow.
  2. You can only teach what you know but you can produce what you are.
  3. Unconditional acceptance of their being is the reason for my existence as a mentor. Accept them as they are.
  4. Accept that genius can flow from everyone.
  5. Best way to learn is to teach.
  6. Inner transformation cannot happen without in depth understanding and implementations.
  7. Truth is always multi-dimensional.
  8. If you are not convinced about the philosophy content you cannot deliver it.
  9. Road to mind is through heart. Touch the heart of students.
  10. The approach to mentoring shall vary with the personality and abilities of the mentee


  1 Absolute clarity about vision & mission of “CARES”

 2 Genuine respect for all :

All the mentees are potentially great and divine human beings. They are treated with utmost sincere respect.

3 More affirmation, negligible criticism :

Participants are affirmed for all their positive aspects to strengthen their core. Criticism and unsolicited advices are avoided.

4 Praise introspective statements :

Mentees are heartily praised and affirmed for their honest self-assessments, frank confessions, sharing of deep personal experiences etc. An environment is created to look respectably at such introspective participation as this is the main pillar of success for an individual.

5 Listen more to communicate well – Have Patience:

Mentors responsibility is to listen well, to encourage introspective participation, to affirm positively and judiciously share emphatically his / her insights after creating intense environment for learning.

6 Mentor is a model learner :

Mentor does not have to be playing the “superiority” role all the time ! Rather he / she comes across as a humble human being, willing to learn from anybody, everybody all the time. He / she does not pretend having solutions and expert comments about anything. He / she feels free to confess his / her ignorance or inability / inappropriateness to comment or judge something.

7 Truth is always multidimensional :

Mentor encourages an understanding that truth is always multidimensional. Truth is never black and white. He / she searches and acknowledges the element of truth in everything in a highly balanced manner and facilitates creation of understanding that is considerate of all such elements.

8 Firmness at times with softness :

There are moments when the mentor chooses to take a firm stand, but he / she does so as softly as he / she can. He / she may need to confront an individual when the very principles for which the mentorship stands for are at stake. He will take a stand eloquently, will stand alone if necessary.

9 Communication is important, not language/grammar :

The facilitator encourages participation and makes sure that the constraints of language or words does not hinder the communication process.

10 Smile all the times !  :

The mentor is intent and relaxed simultaneously. He / she takes and does everything with a smile -particularly criticism, questions, differences, disagreements and other seemingly unpleasant things.

Dr. Monika Suri ,
I/C Head , School of Business,
Chairperson, Mentorship Cell,
AURO University

Hospitality Management That Transforms You With International Experience

Hospitality Management That Transforms You With International Experience

A student’s education isn’t complete inside the classroom; professional internships are where they can apply theory to practice. This kind of practical education amongst industry professionals allow students pursuing a hotel management course in Gujarat the advantage that many don’t have.

The Hospitality Management students at AURO University have done an internship in France and are currently interning in hotels across Charleston, Greenville, and Orlando, in the USA. The international internship experience caters to the growing need for global thinking and the ability to survive in a different and dynamic cultural environment. Some of our students have also interned in hotels located in Surat, Mumbai, Pune, and Udaipur.

Our curriculum consists of compulsory internship for an overall duration of one year which is divided into two halves of six months each over the period of the course. These six months internships are further divided in a way that each student works across various departments for a period of one month. They work in departments like Food Production, Food and Beverage Service, Housekeeping, and the Front Office. They also work closely with the various management departments like Human Resources, Marketing, and Finance. At the end of the internship, our students are required to work across four operational departments.

Working in the Food and Beverages Service department requires students to oversee various activities required for smoothly running the restaurants, banquets, bar and in-room dining. For instance, when they are working banquets, students learn different types of seating arrangements, cover layouts, and details of the pre-preparation of setting up a banquet. When students work in the bar section during banquets, they have to set it up before its opening and then serve drinks to the guests. Working in this department offers many opportunities for correctly interacting with guests.

When our students move on to working in the Housekeeping department, they work for a week under various subsidiary departments. They are taught and practice various cleaning methods and learn how and when to use chemicals and types of equipment.

While working with the Front Office, students are tasked with the duty to oversee the lobby, guest rooms, and ensure smooth check-in and check out of the guests. This is one of the most important aspects of their internship since this department provides thorough exposure. Students are directly and constantly interacting with guests which helps to improve their communication skills and gives them the confidence to handle the various situation they may find themselves in. And finally, when students work with the marketing department they gain a better understanding of the competitors and how the hotel markets itself to attract customers to them.

Overall, the entire internship period is designed to help students understand and improve upon both their strengths and weaknesses. The rigorous program imparts them with confidence to successfully handle their professional approach and always have a positive attitude. Hospitality management courses are meant to take students and churn out competent professionals at the end of the course.